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Pre-Paid Support

Fuel Support Packages

Our dedicated 10 hour support packages are designed to provide you with reliable and timely assistance for all your support needs, and to help you with monthly budgeting.

Buy a Fuel Support Package Buy a Fuel Support Package

Fuel Support

Lodge a support ticket

Do you need to request a new feature, report a system bug, or just have a general website question? Our support ticketing system ensures we respond to your enquiry in a timely manner.

Create a Fuel Support Ticket Create a Fuel Support Ticket

TeamWork Projects

Oncord Support Videos

Explainer videos to help you master your Oncord website, including; Website Management, Contacts Management, Marketing Management, and eCommerce Management.

Oncord Support Videos Oncord Support Videos

Please Note: For support issues you can also send an email directly to support@fueldesign.co.nz to create a Support Ticket.

For our Oncord clients, we now have an awesome time saving integration within Oncord for GoSweetSpot - one of NZ's top shipping aggregators

Reduce the time and administration between syncing data from your Oncord eCommerce website with GoSweetSpot - now even more effortless Shipping for everybody

Stay up to date with our latest news


Learn to Build Your Own Professional Website

When we built our first agency website back in 2002, the rules were simple. Today, they're smarter, and so are we. After 24 years at the forefront of web design, we're launching our first online Website Design Workshop to share what we've learned, what's changed, and what still matters most when building a website that wins business.


Introducing Native Loyalty For Oncord Ecommerce

Customer loyalty, built into Oncord - not bolted on. Increase repeat purchases with a native, managed loyalty system designed for real eCommerce growth


ONCORD Wins Xero Small Business Software App of the Year

When software genuinely helps small businesses work better, it tends to stand out. Oncord’s recognition as Xero Small Business Software App of the Year is a reflection of a platform designed around practical outcomes, not just features.


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FREE E-book: Get More Website Enquiries
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The Plain-English Fix for Small Businesses

Discover how to improve your website's user experience and turn more visitors into quality enquiries. This practical guide shows you exactly what to fix - no tech jargon, no fluff.

  • Simple UX fixes that increase website enquiries
  • DIY-friendly, no web developers needed
  • Written for small businesses
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